Privacy Policy

Wellbeing for Living Ltd is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Wellbeing for Living website you are accepting and consenting to the practices described in this policy.

For the purpose of the EU General Data Protection Regulation (GDPR), the data controller is Wellbeing for Living Ltd, Hurdletree Bank, Whaplode St Catherine Spalding PE11 6SA

Information we collect from you

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, request our newsletter, place an order on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number  and any health problem or disability that you may have.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

technical information, including the Internet protocol (IP) address, browser type and version, time zone, browser plug-in types and versions, operating system and platform, information about your visit, including the pages and other content you view, website interaction information (such as scrolling, clicks, and mouse-overs), load times and errors.

Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate, or services we provide.

Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Wellbeing for Living Ltd may collect and use Users personal information for the following purposes:

  • To confirm bookings We will use your email to confirm bookings that you have made and availability of places.
  • To run and operate our Site
    We may need your information display content on the Site correctly.
  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

Disclosure of your information

Wellbeing for Living Ltd will not sell or transfer the personal information transmitted to us by others outside the company, and will not use submitted information for purposes other than those set out when contacting us.

Where we store your personal data

All information you provide to us is stored on our secure servers in the United Kingdom.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of it that is transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will ask you for consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. At any time after opting in to receive marketing communications you may opt-out by contacting us. Our site may, from time to time, contain links to and from the websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Exercising your rights under the GDPR

GDPR gives you individual rights regarding access, rectification, erasure, processing and data portability. To make a request under any of these rights please contact us. For further information please see the website of the UK’s Information Commissioner’s Office: https://ico.org.uk

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Any questions, comments and requests regarding this privacy policy should be addressed to Wellbeing for Living Ltd or email lynn@wellbeingforliving.co.uk

This document was updated on 25th May 2018